Privacy Policy otai77 —
Your Information Security Is Our Top Priority

At otai77, your trust is the most valuable asset we protect. As an online gaming platform serving Malaysian players, we understand how sensitive your personal information is. This Privacy Policy is crafted to ensure you know exactly what data we collect, how it is used, and how it is protected — in plain, straightforward language. This Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

1 Introduction & Scope of This Policy

This Privacy Policy applies to all information collected through the otai77 website, our mobile app, and all services we offer to members. It covers data you provide directly to us during registration, while using the platform, as well as data collected automatically through browsing technology.

By using the otai77 platform, you agree to the data collection and usage practices described in this document. If you do not agree with any part of this Privacy Policy, please discontinue use of the platform and contact us to close your account.

This policy is to be read together with Terms and Conditions otai77, which forms part of the overarching agreement between you and our platform.

2 Information We Collect

We only collect information that is genuinely necessary to provide you with the best service. There are two main categories of data we collect:

A. Information You Provide Directly

• Full name, phone number, and email address upon account registration.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification documents (MyKad, passport) during the KYC process.
• Information you share when contacting our customer support team.
• Feedback, reviews, or complaints you submit to us.

B. Automatically Collected Information

• Your IP address, device type, operating system, and web browser.
• In-platform activity data — pages visited, games played, bets placed.
• Login details, session timestamps, and transaction records.
• Cookie and tracking technology data that help us improve your experience.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. otai77 does not use your data for purposes unrelated to the platform's services without first obtaining your consent.

• Account Management: Creating, verifying, and maintaining your account so it remains secure and fully functional at all times.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and promptly.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and other security threats that could compromise your account.
• Legal Compliance: Meeting legal and regulatory obligations, including KYC requirements and reporting to authorities where mandated.
• Customer Support: Handling your enquiries, complaints, and assistance requests more effectively.
• Personalised Marketing: Sending relevant promotional offers and bonuses based on your gaming preferences — you may opt out at any time.
• Platform Improvement: Analysing usage patterns to improve the functionality, design, and performance of the otai77 platform.
• Responsible Gaming: Monitoring gameplay patterns to help identify signs of problem gambling and extend the necessary assistance.

4 Sharing Information with Third Parties

Otai77 does not sell, rent, or trade your personal information to any external party for commercial purposes. However, there are specific situations where data sharing is necessary to enable the platform to function:

• Payment Providers: Transaction information that must be shared with payment gateways such as FPX, DuitNow, and authorised e-wallet providers to process your transactions.
• Game Providers: Minimum technical data required by third-party gaming software providers to ensure your gaming session runs smoothly.
• Legal Authority: Information that must be disclosed pursuant to court orders, fraud investigations, or legitimate legal compliance requirements.
• Security Services: Identity verification companies and fraud prevention services that help us maintain platform security.

All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes agreed upon. They are not allowed to use your information for their own marketing purposes.

5 Security & Data Protection

Your data security is more than an obligation — it is a core commitment of otai77. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and otai77's servers is encrypted using 256-bit SSL technology — the same security standard used by leading banking institutions in Malaysia.
• Secure Data Storage: Your personal information is stored in databases protected by multiple layers of security, including role-based access controls and continuous auditing.
• Two-Factor Authentication: 2FA is available for all members to add an extra layer of protection to your account.
• 24/7 Monitoring: Our security team continuously monitors systems to detect and respond to any threats or unusual activity promptly.
• Regular Security Testing: Our platform undergoes regular penetration testing and security audits conducted by independent experts.
• Data Backup: Your data is regularly backed up at a secure location to ensure continuity of service under all circumstances.

6 Cookies & Tracking Technologies

Otai77 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse website traffic, and enable certain features to function properly.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymised data on how you use the platform, helping us identify areas that need improvement.
• Functional Cookies: Remembering your preferences such as language, theme, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand overall usage patterns for the purpose of continuous platform improvement.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's help documentation.

7 Your Rights Over Personal Data

As an otai77 member, you have clear rights regarding your personal information under Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our customer support team via 24/7 Live Chat on the platform. We will process your request within 14 working days. Some requests may require additional identity verification before being processed to ensure the security of your account.

8 Data Retention Period

Otai77 only retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account remains active and in good standing.
• Financial Transaction Records: Retained for 7 years after the transaction, in line with Malaysia's financial legal requirements.
• KYC Documents: Retained for 5 years after account closure, for anti-money laundering compliance purposes.
• Support Communication Logs: Retained for 2 years for quality control purposes and the resolution of any disputes.
• Inactive Account Data: Accounts inactive for more than 12 months may be subject to a data review, and related data may be deleted or archived in accordance with our internal policy.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered or misused.

9 Children's Privacy

Otai77 is a gaming platform exclusively for individuals aged 18 years and above. We do not intentionally collect or store any personal information from individuals under the age of 18.

Should we discover that information from a minor has been inadvertently collected, we will take immediate action to delete that information and close the account in question. We will also report such incidents to the relevant authorities where necessary.

10 Privacy Policy Amendment

Otai77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services.

You will be notified of any material changes through:

• In-platform notifications on otai77 upon your next login.
• Display a clear notice on the home page for at least 14 days before any changes take effect.
• Update the "Last Updated" date at the top of this page.

Continued use of the otai77 platform after any amendments are published will be deemed as your acceptance of the updated Privacy Policy. You are encouraged to review this page periodically.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is available 24 hours a day, 7 days a week.